To change your username and password, click My Profile in the upper right corner. Then click Update next to Security Credentials. Type in your new username and/or password and click Update to save the changes.
To change your address, click My Profile in the up right corner. Then click Update next to your address. Type in your new address and click Update again to save the changes.
To deactivate your Lexus Drivers account. click My Profile in the upper right corner. Then click Deactivate My Account. You will be asked to confirm deactivation. If you choose to deactivate your account, please be aware that your username and password will be deleted. You may register again at any time in the future if you wish to do so.
Click the My Vehicles tab in My Profile. Click Add a Lexus Vehicle. Type in the VIN and nickname for the vehicle you would like to add, then click Add. Once you Confirm the information is correct, the vehicle will be added to your profile.
Click the My Vehicles tab in My Profile. From here you can change the vehicle's nickname, change your primary vehicle, update and update your dealers.
The owner of that vehicle must add you as a driver first. Then you may add the vehicle to your profile.
VIN stands for Vehicle Identification Number. It can be located in the front window of any vehicle on the driver's side or in the driver's side door jam. It is 17 characters long and contains both letters and numbers.
Click Remove Vehicle on the My Vehicles page in My Profile.
A vehicle of interest is a Lexus model that you are interested in exploring in order to aide your purchase decision. You can add a vehicle of interest by selecting the model, year and purchase intent and clicking Add on the Vehicle of Interest tab in My Profile.
If it has been more than 2-6 weeks since you have ordered your replacement owner's manual, please call Lexus Customer Service at 1-800-255-3987.
Lexus Personalized Settings allows certain electronic functions, such as automatic door locks, power window system, illuminated entry system, and moon roof operation to be customized to your preferences by the Lexus dealer. Programming of these features is performed once at no charge either at the time of delivery, at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date. This service is provided only by authorized Lexus dealerships.
Click My Lexus, then Service and then Service History to view your service history.
Click My Lexus, then Service and then Service History. From your service history page, click Add Service Event to add service performed by a non-Lexus dealer.
For customer convenience and accurate records your dealer will update your service history after each visit. Since it is reported by the dealer, you cannot update this information.
If there is an error in your dealer reported service, you may contact the specific dealer who performed the service and they can make the correction for you.
There are three dealer types: preferred dealer, selling dealer and servicing dealer. Preferred Dealer is the dealer you select in your profile and the one that you prefer. Selling Dealer is the dealership where you purchased your Lexus. Servicing Dealer is the dealer to most recently service your Lexus vehicle.
Log in and click My Lexus, then My Lexus Dealers. At the bottom of the page, click Select a New Preferred Dealer. From there you will be able to select one of your pre-existing dealers to be your new preferred dealer or you can search for a new dealer.
Your selling dealer is the dealer that your Lexus was purchased from, so it will always be the same, which is why you cannot change it. Your servicing dealer is the last dealer to service your Lexus vehicle and therefore is automatically updated each time your vehicle is serviced.
Yes, all your dealers, including your preferred dealer, can be the same.
Log in to the site and click on My Benefits. Choose a benefit to view redemption information for it.
People who own a Lexus vehicle or share a Lexus owner's household (and have a valid driver's license), can redeem owner benefits.
If I am a Lexus Enform® customer with a 2010, 2011 or 2012 model year vehicle, can I upgrade to the next generation Lexus Enform® with App Suite?
No, it is not possible to upgrade to Lexus Enform® with App Suite because the App Suite features are not compatible with your vehicle's navigation system.
If I am currently a Lexus Link® customer, will I be able to upgrade my Lexus Link vehicle to Lexus Enform?
No, though you will continue to be able to enjoy Lexus Link services. Visit www.mylexuslink.com for more information.
I purchased my vehicle before Lexus Enform® with Safety Connect was available. Can my vehicle be retrofit with Lexus Enform® with SafetyConnect hardware?
No, Lexus Enform® and Safety Connect are available only as factory installed options on select 2010 Lexus models.
Can my Lexus Safety Connect-equipped vehicle be upgraded to Lexus Enform?
A factory-installed Lexus Navigation System is necessary to receive Lexus Enform® Service. A Lexus vehicle that has a Safety Connect subscription and the navigation hardware can be upgraded to Lexus Enform® services by calling Safety Connect customer care at 1-800-255-3987.
If I purchase a Lexus Enform® with Safety Connect-equipped new or used vehicle, when will my complimentary trial subscription begin?
Your complimentary trial begins when you purchase your new vehicle, and lasts for one year. A Lexus Pre-Owned Vehicle that is less than one year old may have remaining trial subscription if your purchase was made within the one-year trial period. You may be enrolled by your Lexus dealer, or contact the Lexus Enform® response center at 1-800-255-3987 to accept the remainder of the trial.
Can I include payment for additional years of subscription with my lease or purchase contract?
Yes. You can include payment for additional years of subscription into your Lexus Financial Services lease or purchase contract. This is a convenient way to ensure you have the security of Safety Connect and added convenience of Lexus Enform.
Should I provide a credit card if I only plan to use the complimentary service?
Though a credit card is not required to enjoy your complimentary trial, providing one ensures that there is no lapse in security or convenience coverage at the end of your trial period.
I provided my credit card during the trial subscription. Will I be automatically renewed and my credit card charged?
Yes. Providing a credit card during the trial subscription ensures worry-free automatic renewal at the end of your trial period. You will be notified with a friendly reminder one month prior to auto-renewal, at which time you may select to opt-out of renewing your subscription.
If my paid subscription doesn't start until after my trial period ends, why am I charged for a multiyear subscription today instead of a year from now at the end of my trial?
Purchasing a prepaid multiyear subscription ensures continuity for your safety and convenience services. Discounts are available for multiyear purchases.
Will my Lexus Enform® and Safety Connect services be active by the time my vehicle arrives at the dealership?
Yes, vehicles equipped with Lexus Enform® and/or Safety Connect will arrive pre-activated.
I purchased a Lexus Enform® and/or Safety Connect equipped-Lexus vehicle and would now like to purchase a subscription plan. What can I do?
Equipped Lexus vehicles will arrive with factory-installed systems. During a pre-delivery inspection, your Lexus dealer will verify that your vehicle is properly equipped and then simply enroll you via an online system. Call 1-800-255-3987.
If I purchase a multiyear Lexus Enform® and/or Safety Connect subscription and then purchase a new vehicle and want to transfer the service, will I still receive my first year complimentary trial subscription on the new vehicle?
Yes. A complimentary trial period comes with every Lexus Enform® or Safety Connect-equipped new-vehicle purchase. Rather than a transfer of service, however, your prior subscription will be cancelled, any remaining balance will be refunded to you, and a new subscription will be initiated on the new vehicle.
What is the warranty on my Lexus Enform® and/or Safety Connect product?
Lexus Enform® and Safety Connect are covered by your vehicle's basic warranty. Please check your Owner's Manual for more details or speak with your Lexus Dealer.
When I purchase a Lexus Enform® subscription do I also pay an additional fee for the Safety Connect service?
The subscription plan for Lexus Enform® with Safety Connect is $264.90 per year, and this price includes all Safety Connect and Lexus Enform® services. With the exception of possible state or local sales taxes, there are no additional charges.
Can I purchase the Lexus Enform® services without Safety Connect?
No, Safety Connect is required to obtain Lexus Enform® services, so when you subscribe to Lexus Enform® for $264.90 per year, this includes all services.
Are Lexus Enform® and/or Safety Connect subscription services cancellable?
Yes, you can cancel your service at any time by calling 1-800-255-3987, and a prorated refund will be issued via check or credit.
Does a Lexus Enform® subscription include SiriusXM NavTraffic®/SiriusXM NavWeather™?
Advanced SiriusXM® services require a valid SiriusXM® Radio subscription and are sold separately by SiriusXM. Customers who want to extend their three month SiriusXM trial must contact SiriusXM directly at 1-877-515-3987.
Do I receive any subscription discounts if I purchase a Certified Pre-Owned Vehicle?
Subscription rates are standard whether purchasing a Certified Pre-Owned Vehicle (CPO) or a new vehicle. However, if your CPO vehicle is less than a year old, you may still enjoy the remaining complimentary service if your purchase is within the original trial period. Please see your Lexus dealer for details regarding your vehicle.
I purchased a multiyear contract for two years of service. Does my purchase include the trial period?
The first year of service is included with new vehicles; therefore, purchasing two additional years of service would provide you with 36 months of service.
If my vehicle is totaled, is there a subscription refund?
Any subscription months that you have purchased are eligible for a prorated refund. The first year of service is not refundable because it is an included trial with your new vehicle purchase.
Lexus Enform® Services
What language does Lexus Enform® support?
Lexus Enform® Destination Assist operators support many languages, including English and Spanish. eDestination features on LexusDrivers.com are in English only.
Are there geographic limitations to the Lexus Enform® services?
Safety Connect services will function in the United States, including Hawaii and Alaska, and in Canada. The services will not function outside of the United States in countries other than Canada.
Lexus Enform® premium services Destination Assist and eDestination will function in the contiguous United States and D.C. These services may also function in Hawaii and limited areas of Alaska for vehicles that contain map data for those states. Destination Assist and eDestination will not function in Canada or in other countries outside the United States.
Lexus Insider and SiriusXM® services will function in the contiguous United States and Canada. The SiriusXM NavTraffic®, SiriusXM NavWeather™, and SiriusXM® Sports and Stocks services are available in the 48 contiguous United States and D.C. For details about the SiriusXM service coverage areas, visit www.siriusxm.com or call the SiriusXM Listener Care Center at 1-877-515-3987.
Where can I find more information on how to use Lexus Enform® with Safety Connect?
To view the Lexus Enform® with Safety Connect users guide, click here.
To view Lexus Enform® and Safety Connect tutorials, click here.
How does Lexus Link® differ from the new Lexus Enform/Safety Connect services?
Lexus Link has been available on select Lexus vehicles since the 2001 model year. Both Lexus Link and Lexus Enform® with Safety Connect offer safety and security services such as Stolen Vehicle Location and an Emergency Assistance Button (SOS). Lexus Enform® also has the added convenience of eDestination, a feature which allows you to send locations and destinations wirelessly from home to your vehicle, and Destination Assist, which connects you with a live operator to help you find locations and send destinations to your vehicle while you are on the road.
Lexus Enform® eDestination
What can I do if I logon to LexusDrivers.com and I don't see my subscription?
Please call 1-800-255-3987 and follow the prompt for eDestination, and the agent will gladly help. You may need to provide your password (PIN) or Vehicle ID #.
What do I do if I am unable to locate my desired destination?
Use an alternative mapping source to verify that your search is accurate and to locate the destination address. Then, use the "Address" tab to input the address of your destination.
I selected my destinations on LexusDrivers.com. What now?
It's easy. Now, click on the "Send Changes Now" button and look for the icon to change from red to green. This means the destinations have been sent wirelessly to your vehicle. Then go to the vehicle, start it, go to the navigation screen, press "Info," "Points of Interest," click "Download" and "Yes" to confirm. The destinations will appear exactly as you organized them on your computer through LexusDrivers.com.
Which cities does Zagat® have ratings for?
Zagat covers most cities in the United States. Please visit www.zagat.com for a complete listing.
Can I add comments and labels to my eDestination folders?
Yes. While you are logged into LexusDrivers.com, you can add labels and notes for each folder and each destination. Once you have selected your destination and click on the notes section, you can type in notes like "be sure to try the New York steak" at a special restaurant.
If I cancel my subscription, will I still have access to my eDestination folders?
Yes, you will have access to folders and destinations saved while your subscription was active. However, you will not be able to add folders or destinations, upload them to your vehicle's navigation system, or view Zagat ratings.
How often are Zagat Guides updated?
Zagat updates their ratings guides annually. However, users' reviews are updated more frequently on their website. Please visit www.zagat.com for more information.
Lexus Enform® Destination Assist
Will Lexus offer concierge-like services?
Lexus Enform® Destination Assist offers the assistance of route guidance and can even access Zagat-rated restaurants. Once the agent finds the destination, it can be sent wirelessly to the vehicle's navigation system for easy map guidance.
Can I use Destination Assist while I'm driving, or is this prevented as with other navigation features?
Yes! Now that you have access to a live operator, you can search for and have destinations sent to your Navigation System while on the go.
Can Destination Assist make restaurant reservations for me?
No. However, your Lexus Enform® response center agent can provide the phone number of the restaurant for you verbally or send the number to your on-board terminal. If you have a cell phone paired via Bluetooth®, you can make a hands-free call by selecting the phone number on the Info Tab.
Note: Call can only be made while vehicle is stopped.
I have already enrolled in my trial subscription. Why am I receiving a message on my navigation screen instructing me to enroll?
If it is your first time operating Destination Assist, you may see a pop-up instructing you to enroll. This is a one-time default prompt that can be bypassed by proceeding to make a call to a Lexus Enform® response center agent using the appropriate buttons on your navigation screen. Once the first Destination Assist call is complete, the pop-up warning should be turned off.
Is there an indicator in my vehicle that will tell me whether I am within cellular range?
There is an icon on the Navigation System screen that indicates if the device is in cell coverage while operating Destination Assist. The number of bars on the icon increases with the strength of the signal.
Safety Connect® Services
How do I know the system works?
The Safety Connect system will display a green light by the SOS button-this light indicates the service is active. If a red light is illuminated, there may be a problem with the vehicle hardware and it should be brought to an authorized Lexus dealer.
If I cancel my enrollment or my trial expires and I choose not to renew, will the light in my vehicle change from green to red, or will it just turn off?
If you choose to deactivate your vehicle, the small overhead LED light will turn off. If the vehicle cannot be reached for 120 days-the vehicle has not been used or is in an area of limited cellular connectivity-the vehicle light may remain green even though service has been turned off. See your Lexus dealer for assistance.
What does the green light near my SOS button mean?
The green indicator shows that the system is active. All new vehicles purchased should have a green light before the customer leaves the dealership. When you are connected with a response center agent, the green light will flash on and off. Press and hold the SOS button to cancel the call, or stay on the line for the operator to respond.
If my Navigation System malfunctions, is my Safety Connect service compromised?
Not necessarily. The Navigation System and Safety Connect product are separate hardware units. If you are experiencing problems with your Navigation System, the Lexus Enform® services that utilize the navigation such as eDestination, Destination Assist and Lexus Insider may not work, but Safety Connect services will not be affected. If you are experiencing issues with your Navigation System, your Lexus dealer can help diagnose the problem.
Safety Connect® Emergency Assistance Button (SOS)
What happens if the SOS button is accidentally pressed?
The Safety Connect operator will answer the call. If there is no verbal response from the vehicle's occupants, the operator will dispatch emergency personnel to the vehicle location. In the event the button is accidentally pressed and the vehicle's occupants are safe and able to respond, they can push the button again to cancel or have the operator end the call, and no emergency personnel will be dispatched.
Can a customer request destination services by pushing the SOS button?
No, SOS is a priority line for emergency situations only. If a customer asks for Destination Assist, they will be kindly told how to request destination services.
Safety Connect® Stolen Vehicle Location
What do I do if my vehicle is stolen?
With Safety Connect, the customer must file a stolen vehicle report with the police. Once filed, Safety Connect will initiate tracking of the vehicle and report the location to the police.
If my vehicle is stolen and the battery runs down or is disconnected, is Safety Connect still activated for the locator to work?
For Safety Connect to work, it must have battery power. Backup battery is included on select vehicles where the location of the main battery is vulnerable to damage in a severe crash.
If my vehicle is in a bad cell area, will the system work?
Safety Connect works on one of the nation's largest cellular providers that also has roaming agreements with other carriers. In addition, Safety Connect's external antenna and retry (redial) process may connect when a customer's cell phone will not. If there is no coverage from either the primary or secondary cellular source, Safety Connect will not work. eDestination may not work in areas with limited data cellular coverage.
Safety Connect® Enhanced Roadside Assistance
I already receive Lexus Roadside Assistance with my current Lexus vehicle, how is Lexus Enform® Enhanced Roadside Assistance different?
Safety Connect offers Enhanced Roadside Assistance, which provides your vehicle's GPS coordinates directly to your Safety Connect response center agent and to Roadside Assistance.
If I choose to receive the Lexus Insider articles, will I have to listen to every message Lexus sends?
No. When a new Lexus Insider article is available, a notification will appear on the navigation screen when the vehicle is first powered on. While it is on-screen, you can choose to ignore incoming messages. If you select "Ignore," the new article will not play, but will be saved to your articles list.
You can also customize your Lexus Insider settings at your convenience through your navigation screen, including deciding to opt in or opt out of receiving Lexus Insider articles or to receive or stop receiving new article notification. If you elect not to receive notifications, you can still check to see when new audiocasts have been received by visiting the Lexus Insider menu. Refer to your Lexus Enform® User's Guide for detailed instructions or to view a tutorial video on the Lexus Drivers site, click here.
What topics will be covered in the Lexus Insider audiocasts?
Based on our extensive Lexus customer research on Lexus drivers' key interests, Lexus Insider messages will focus on topics selected by our drivers to be the most appealing, informative and entertaining.
Lexus Insider audio cast topics may include:
- Exclusive partnerships that provide special benefits exclusively to Lexus owners
- Vehicle technology insights, with tips on your specific model of Lexus vehicle and its capabilities (how to program a Bluetooth® phone or how to operate the new voice-command feature, for example)
- Travel destinations with downloadable Points of Interest (POIs)
- Short clips from select Lexus magazine cultural and lifestyle articles such as:
- Audio fiction
- Music samples of featured artists
- travel and tour guide info (also with downloadable POIs)
Is there a way to access these audio casts outside of the vehicle?
Not at this time. However, an archive of Lexus Insider audiocasts will soon be available on the Lexus Owner's website at LexusDrivers.com.
Is there a fee associated with the Lexus Insider service?
No. Lexus Insider is a complimentary service on Lexus vehicles equipped with Lexus Enform. There is no charge to you. You can also opt out of the Lexus Insider service, should you desire to do so.
How do I stop my Lexus Insider messages from playing?
On your radio, press the Power button to turn audio off or the Mode button to change the activity to CD, AM/FM or any other audio-related feature.
How do I see my Lexus Insider messages?
If your Lexus Insider new-article notification setting is on (default option), a pop-up notification will display on your navigation screen for approximately six seconds when the vehicle is first powered on. While it is onscreen, select "Listen Now" to play your new article.
To view or play previously downloaded articles if you have a Remote Touch controller, select "Menu" button on the side of the Remote Touch controller, then select "Info. Phone" from the "Start" screen. Select "Lexus Insider" from your "Information" screen, and the Lexus Insider screen appears with a listing of your downloaded articles.
To view or play previously downloaded articles if you do not have a Remote Touch controller, select the "Info.Phone" hard button on the navigation console. Select "Lexus Insider" from your "Information" screen, and the Lexus Insider screen appears with a listing of your downloaded articles.
If I have Safety Connect, do I receive a discount on my car insurance?
In some cases there may be a discount on insurance, depending upon your purchased level of vehicle coverage. Contact your insurance provider.
What is the PIN or passcode I selected during my enrollment used for?
The passcode is designed to ensure that only the primary or secondary subscriber can make changes to your account. For your protection, you must provide your passcode to the response agent if you are calling to report a stolen vehicle.
Do I use the same passcode to login to eDestination as the one that I signed up with at the dealership?
The passcode used to enroll at the dealership is not used to access eDestination. Access to eDestination requires a valid LexusDrivers.com account and an active Lexus Enform® subscription.
Tip: For easy-to-remember access, the passcode or PIN provided during enrollment should also be your LexusDrivers.com password.
If Safety Connect can track my vehicle, how will you protect my privacy?
The protection of our customer's information and privacy is paramount to Lexus. A Safety Connect vehicle can be located with GPS if there is an airbag deployment or severe rear-end collision (the vehicle is not tracked in these instances, only located to direct emergency responders). To activate stolen vehicle tracking through Safety Connect, the Safety Connect response center must have a police report on file to ensure there is an actual theft involved. The Stolen Vehicle Location feature is designed to locate a vehicle, not an individual.
What is the next generation of Lexus Enform® with App Suite?
For 2013 Lexus models*, Lexus Enform® combines the original Lexus Enform® services (Safety Connect, Destination Assist and eDestination) offered on 2010-2012 Lexus models, with the all-new App Suite that accesses some of today's most popular Web destinations. It includes apps for Bing, Facebook Places, iHeartRadio, MovieTickets.com, OpenTable, Pandora and Yelp. Lexus Enform® App Suite operates in conjunction with a special mobile app downloadable to most smart phones. Once the phone is connected to the vehicle using Bluetooth® wireless technology, the App Suite is operated from the navigation screen using the vehicle's controls or, for most features, voice recognition. Lexus Enform® includes one year of complimentary access to apps and services when you buy or lease a new 2013 Lexus models* that has a navigation system. After one year, access charges apply.
How do I operate my Lexus Enform® App Suite?
Your Lexus Enform® App Suite is designed to work simply and intuitively. You operate apps using the remote touch or via the audio multi-display head unit, and some functions can also be controlled via buttons on the steering wheel or by voice recognition.
What Lexus models will be equipped with Lexus Enform® App Suite?
All 2013 or later GS and LX models with a navigation system will be equipped for the Lexus Enform® App Suite. Additional models* will be available in 2012.
If I am a Lexus Enform® customer with a 2010, 2011 or 2012 model year vehicle, can I upgrade to the next generation Lexus Enform® with the App Suite version?
It is not possible to upgrade to Lexus Enform® App Suite because the App Suite features are not compatible with your vehicle's navigation system.
Will Lexus Enform® with the App Suite be standard equipment?
No. Lexus Enform® with App Suite is not standard because it is dependent upon having a 2013 model with a navigation system. Lexus navigation systems are optional for all models, with the exception of 2013 LSh and 2013 LX - the two Lexus vehicles on which the navigation system comes standard.
When will Lexus Enform® App Suite be available, and on which models?
Enform App Suite will be available at retail launch on the all-new 2013 GS and the 2013 LX. Availability on other vehicles will be announced at a later date.
Will Lexus Enform® App Suite be available for retrofit in older vehicles?
No. Lexus Enform® App Suite is designed into the vehicle and factory-installed. Vehicles with the first generation of Lexus Enform® (Model years 2010-2012) cannot be updated with Lexus Enform® App Suite.
How much does Lexus Enform® with App Suite cost?
Lexus Enform® with App Suite will be an available feature on select models with a one-year trial. Renewal pricing can be found at www.lexus.com/enform.
Are there any costs associated with using Lexus Enform® with App Suite?
Lexus will include one year of access with the purchase of a vehicle equipped with Lexus Enform® with App Suite. After your introductory year, a renewal fee will be required. Also, since Lexus Enform® apps rely on the customer's smartphone data plan, carrier charges may apply.
How much will access cost after the complimentary access period?
You can find pricing information at www.lexus.com/enform.
Are there additional costs for adding multiple users?
No. Each Lexus Enform® account can accommodate up to five users. The primary account holder must send invitation emails to the other four users for them to register, and invitation emails can only be sent while you are logged into the Lexus Enform® Account Management section of LexusDrivers.com.
What happens after the one-year of complimentary access?
You will receive a notification close to the expiration of the complimentary access with information on how to renew your subscription. This notification will include pricing and instructions on how to renew.
How do I register for Lexus Enform® with App Suite?
After your new vehicle purchase, and soon after your dealer enrolls you into Lexus Enform® (or you enroll through 1-800-255-3987), you will receive an email from Lexus that will direct you to the LexusDrivers.com registration site, and from there you can register on LexusDrivers.com and continue to register your Lexus Enform® App Suite account by clicking on the "Lexus Enform® Account Management" icon.
Can I register before I leave the dealership or do I have to register from home?
You have the choice of registering at the dealership or from home. We recommend that you take advantage of the training the dealer has received and let them help you with the entire registration process. If you register for a Lexus Enform® account at the dealership and then download the "Lexus Enform" app to your compatible smartphone, you can actually have it working for your drive home.
When I register for Enform, do I get all the apps or can I select a subset?
Once you register for the App Suite, you will have access to all available apps (Bing, Facebook Places, iHeartRadio, MovieTickets.com, OpenTable, Pandora and Yelp). You'll need to create or link your existing Facebook, MovieTickets.com, OpenTable and Pandora accounts during registration to experience all their benefits. At this time, Lexus has not planned for a lá carte pricing within the App Suite.
Do I need to add anything to my phone to make it work with Lexus Enform® App Suite?
Yes, there is a "Lexus Enform" app that you'll need for vehicle integration. The app is compatible with many iPhone®, Android and BlackBerry models. You can download the "Lexus Enform" app from the app store integrated with your particular smart phone.
Where do I get the Lexus Enform® app?
You will be able to download the app at no cost from a variety of popular app stores (e.g., iTunes, Google Play and Blackberry AppWorld). The experience will be the same as for any other app download.
Lexus Enform® Account Registration
How do I create a Lexus Enform® account?
You will first need to join LexusDrivers.com as a registered member, and from there you can create your Lexus Enform® App Suite account by clicking on the Lexus Enform® Account Management icon on the Lexus Drivers site and going through the guided steps. Our Lexus Enform® with App Suite: Getting Started video can also walk you through the Lexus Enform® registration process step-by-step.
I have a Lexus Enform® App Suite account and have signed into the website before, but now it's not working. Why?
Check to make sure that you are logging in with the correct email address and password you selected when you set up the Enform App Suite account. If so, please try again. If you have lost or forgotten your password, simply mouse-over the password field and click "Forgot password" to reset your Lexus Enform® App Suite password.
I am a secondary user of a Lexus Enform® App Suite account and have signed into the website before, but now it's not working. Why?
Check to make sure that you are logging in with the correct email address and password you selected when you set up the account. If so, please try again. If you have lost or forgotten your password, simply mouse-over the password field and click "Forgot password" to reset your Lexus Enform® App Suite password. If the primary account holder removed access to your account, he or she must create a new Lexus Enform® App Suite secondary account for you.
Why can't I locate my account information on the Lexus Enform® Account Management website?
You may be on a different page in the Lexus Enform® Account Management website. To find your account information, navigate your browser to the My Account page. If you are on Lexus.com, visit LexusDrivers.com and select the Lexus Enform® Account Management icon to access your Lexus Enform® App Suite.
Why can't I add a secondary user or users?
A Lexus Enform® App Suite account supports four secondary users. If you already have four secondary users, you'll have to delete one secondary user before adding a new one. If you are a secondary user, ask the primary account holder to create a secondary user. If you own two Lexus Enform® App Suite-equipped vehicles registered under the same Lexus Enform® App Suite account, and you already have four secondary users, create a primary account for the second vehicle. Each vehicle can then have four secondary users.
Why can't I change my account information on the Lexus Enform® Account Management Website?
The same email cannot be used by multiple accounts, so make sure you're not trying to update one email address to one that is already in use. Either choose a different email address for one of the accounts or delete the account that uses this same email address. If you are updating your password in the Edit Account window, enter the old and new password where requested and make sure they match correctly to complete the update. Also, only enter real information in each field or leave empty; pressing only space bar in an empty field may cause an error. Finally, check the address you are using. Lexus Enform® App Suite only accepts U.S. addresses.
Why have I not received my invitation to register as a secondary user?
Verify that the primary account user sent your invitation to the correct email address. If your email client treated your invitation as spam, make sure you define as safe all email from LexusEnformAppSuite.com. Ask the primary account holder to first delete the existing invitation, then create and send a new invitation.
Why can't I send an invitation for someone to become a secondary user?
If you already have four secondary users associated with your account, delete an existing secondary user before sending a new invitation. If you are inviting someone whose email address is already associated with an existing account, ask them for an alternate email. Or, have the person delete the other Lexus Enform® App Suite account associated with the email address to which you are sending the invitation. If you are the secondary user, ask the primary account user to send the invitation.
Why can't I access MovieTickets.com, OpenTable and/or Pandora® from my secondary account?
First, make sure your account for each of these services is linked to your Lexus Enform® App Suite account. If you don't already have an account for each, you must create one to use these apps on Lexus Enform® App Suite. Either use the Lexus Enform® App Suite Website or use your computer's browser to visit these companies online and follow instructions for creating an account. If you forgot your password, reset your Lexus Enform® App Suite account password, or if the primary account holder deleted your account, ask him or her for a new invitation.
I bought my own Lexus Enform® App Suite-equipped vehicle but can't register for service. Why?
If you are already a secondary user on a different account, delete your existing secondary account and then create a new primary account, or ask the existing primary account holder to add your vehicle to his/her account. You will then be a secondary user for all vehicles associated with that account.
Technology and Product Information
What wireless technologies are used with Lexus Enform® App Suite?
Enform App Suite uses Bluetooth® wireless technology to connect your mobile phone to the vehicle. Other Lexus Enform® features (such as Destination Assist) use the vehicle's embedded cellular device.
How does this differ from Toyota's Entune product?
Enform App Suite uses some of the underlying technology of Entune but offers a larger array of applications and services made specifically for luxury buyers.
How will Lexus Enform® App Suite be updated? Will it be obsolete when my car is five years old?
We recognize that a new vehicle is a big investment, and technology is always changing and improving. Lexus Enform® App Suite offers you a flexible and adaptable system that includes easy upgrades for new applications as they become available.
Will it be compatible with phones introduced two or three years from now?
Enform App Suite is upgradeable and can be used with most smartphones. Lexus will make regular announcements regarding the availability ofadditional phones and/or platforms after launch.
Why isn't the system linked to vehicle diagnostics?
Enform App Suite is a mobile phone-based application that delivers information and entertainment services to the vehicle. We are constantly looking to add new services and are studying vehicle diagnostics.
Why didn't Lexus use an existing O.S. such as Android or Microsoft Auto?
Lexus wants to curate its ecosystem and ensure that all features and functions operate properly and provide the best and safest customer experience
Which apps are included in Lexus Enform® App Suite?
The third party apps supported through Lexus Enform® are:
Bing - Search for points-of-interest using the web search engine from Microsoft. Map a particular point as a destination using the vehicle's navigation system or phone if using the vehicle's hands-free phone capability.
iHeartRadio - Access more than 750 of America's favorite local radio stations. Enjoy unique artist-hosted channels, commercial-free shows and some of the best DJs and hosts across the country. Listen to local news, weather, and traffic stations.
MovieTickets.com - Search for theaters, movies and show times. View star ratings, purchase tickets, call a theatre or map its location using the vehicle's navigation system.
OpenTable - Search from over 20,000 U.S. restaurants. Make a reservation, call a restaurant or map its location using the vehicle's navigation system. Earn OpenTable Dining Rewards points.
Pandora - Personalize Internet radio stations based on your favorite artists or songs. Discover new music mixed in with the music you already know.
Facebook Places - After you arrive at your destination, use Facebook Places to tell your friends where you are.
Yelp - See crowd-sourced reviews for restaurants, shopping centers, spas, nightclubs and more. Find your location and use the vehicle's navigation system to get directions.
Daily use of Pandora or iHeartRadio may have an impact on your cellular data plan. You can look at the data calculators provided on your cellular carrier's website or speak with your wireless carrier to understand what data plans fit you best. As reported by Pandora, average listeners use about 14 megabytes per hour, about 148 megabytes per month.
What if I already have accounts with these providers? Do I have to create new accounts just for Lexus Enform® App Suite?
No, if you already have an existing account for any of the applications, you can simply link them to your App Suite account during registration. This allows vehicle integration and gives you the ability to utilize the various in-vehicle controls.
Does Lexus Enform® App Suite recognize when I make changes or updates within the applications?
Yes. If you personalize music from Internet radio apps (iHeartRadio and Pandora) using your desktop computer or stand-alone mobile app, Lexus Enform® App Suite will recognize the changes. If you personalize MovieTickets.com and OpenTable, App Suite will recognize those too.
Does Lexus Enform® App Suite control the applications on my mobile phone?
Enform does not control any apps on your phone except for the Lexus Enform® app itself. Though the Lexus Enform® mobile app must be running in order to use the Lexus Enform® App Suite system, you are locked out of the Lexus Enform® mobile app so you can focus on the in-vehicle controls instead. Therefore, when your phone is connected, you can use any app on your phone with the exception of the Lexus Enform® app.
Can Lexus Enform® apps be used while driving?
All applications are fully accessible when in Park. Though some features are partially available to the driver while the vehicle is moving:
Bing: You can search for points of interest using voice recognition.
Facebook Places: You must be in park to use this application.
iHeartRadio and Pandora: You can select among existing stations and search for an artist or song using voice recognition.
MovieTickets.com: You can search for theatres, movies and show times. View star ratings, call a theatre or map its location in the vehicle's navigation.
OpenTable: You can search restaurants, make a reservation, call a restaurant or map its location in the vehicle's navigation.
Yelp: You can access a limited number of recent searches and search limited number of categories. You can call or map to the POI, view hours and star ratings.
What other apps are you planning to add? When will these be available?
Lexus is always looking for ways to enhance the driving experience. Facebook Places and Yelp are our two latest additions. There are several apps that are being considered in future iterations, and will be announced at the time of availability. Lexus created a flexible and adaptable system that offers easy upgrades for new applications and services.
Is Lexus Enform® App Suite an open platform for app developers?
We are not an open platform. Lexus will have a hand in all content in our vehicles to control the look and feel, with the goal of a best-in-class result based on our customer research. We also will assess if particular content is appropriate in a vehicle. We are already looking at new apps for future inclusion.
What apps have not been previously featured for in-vehicle use in luxury vehicles?
Enform App Suite will be the first luxury vehicle system to support Bing, iHeartRadio, MovieTickets.com and OpenTable.
How does the navigation work with Bing?
Bing provides points-of-interest searching. From within Enform, you can send a selected POI to the on-board navigation system. Microsoft and Lexus have partnered on projects for a number of years, so choosing Bing for POI data was only natural. With over 16,000,000 points-of-interest and a robust API, Bing provides both choice and ease-of-use.
Why are you providing multiple apps that do the same thing? (Movies on Bing, navigation on Bing)
None of the apps do exactly the same thing. You can search only for points of interest using Bing, and then send that information to the vehicle's navigation system. The applications chosen for the App Suite are designed with our customers in mind and each provides its own enhancement to the total in-car experience.
What is iHeartRadio?
iHeartRadio allows you to access more than 750 of America's favorite local radio stations, as well as unique hosted channels from artists such as Christina Aguilera, the Eagles, and Weezer. You can listen to local traffic reports and commercial-free shows from Ryan Seacrest, Elvis Duran and some of the best DJs and hosts from across the country.
What is MovieTickets.com?
MovieTickets.com, the world leader in the online movie ticketing business, offers a convenient way to buy movie tickets in advance, by phone or online. You can buy tickets, access local show times and theater information, and much more.
What is OpenTable?
OpenTable is a real-time restaurant reservation network that gives you a live connection into the same computerized reservation books used by thousands of the country's best restaurants. Restaurant reservations can be made 24 hours a day, and diners earn valuable OpenTable Dining Rewards for making reservations online.
What is Pandora?
Pandora is personalized Internet radio designed to help you discover new music you'll love mixed in with music you already know. Pandora is powered by the most comprehensive analysis of music ever undertaken, the Music Genome Project. The project started over ten years ago using a large team of highly trained musicians to capture the complex musical DNA of songs.
Will Pandora be ad-free?
Pandora delivered via Lexus Enform® functions the same as Pandora delivered on your mobile phone via its own mobile application. Lexus Enform® App Suite will support standard, ad-supported Pandora and Pandora's "One" subscription.
What's the difference between iHeartRadio and Pandora?
Pandora tries to match music to your tastes based on what you like and don't like. iHeartRadio connects you to actual stations around the country. Pandora and iHeartRadio are both Internet radio providers that let you create customized listening experiences based on your musical tastes. The only difference is that one service may have certain song selections not provided by the other.
What is Facebook Places?
Facebook Places offers Lexus Drivers the ability to 'Check-in' once they've arrived at their Destination. You can also Tag Friends and update your Facebook wall to let your Friends know that you've checked in using Lexus Enform.
What is Yelp?
Yelp provides online, local crowd-sourced reviews on many types of establishments, including restaurants, bars, coffee houses, and more. You can filter listings by price, distance or rating. Yelp offers establishment reviews left by other users and you can view establishment details such as noise level, attire and parking information. Once you've selected your destination, call the business using the vehicle's hands-free system and view the location on your navigation screen.
Will Lexus Enform® apps operate if the cell signal momentarily vanishes?
Apps such as Bing, which are essentially mobile-optimized Websites, require a cell signal to operate. They may become non-responsive while waiting for a more reliable signal. Other apps, notably iHeartRadio and Pandora, have some built-in buffering capability that may be enough to bridge a momentary interruption of signal. However, if a signal interruption is long enough to empty the buffer, the music will stop. In summary, Lexus Enform® itself does not buffer data, but instead follows each app's individual buffering strategy and capabilities.
When I'm away from my vehicle, can I use Lexus Enform® on my smartphone?
Some of the Lexus Enform® apps work while away from the vehicle. Specifically, Bing, Movietickets.com and OpenTable can all be used within the Lexus Enform® app. You can save a point of interest, restaurant location or theater location, then transfer that location to the vehicle's navigation system using eDestination. Other applications such as Yelp and Facebook Places, are an in-car only experience. However, to enjoy these apps outside the car, simply use the stand-alone apps on your smartphone.
IHeartRadio and Pandora are part of Lexus Enform® App Suite, so can I listen to them on my smartphone when I'm not in my vehicle?
IHeartRadio and Pandora for Lexus Enform® app suite both work through independent, stand-alone apps on your smartphone, separate from your Lexus Enform® mobile app. To enjoy Internet radio while away from your vehicle, simply use those stand-alone apps.
- You may be pronouncing the movie name incorrectly. Speak clearly and with volume so the system can recognize your request.
- MovieTickets does not cover every region, nor does it carry tickets for every film. There may also be no nearby cinema playing the movie you want to see. If you think one of these variables may apply to your situation, check if the movie can be found by searching the Lexus Enform® MovieTickets app on your handset, using the standalone MovieTickets app or on MovieTickets.com.
- There may be noise in the vehicle obscuring your voice, so make sure the windows are rolled up and there is no background noise when you do your Voice Search.
- You have not yet created an account at MovieTickets.com. Create an account at MovieTickets.com and then link that account to your Lexus Enform® App Suite account.
- You have not yet linked your MovieTickets.com account to your Lexus Enform® App Suite account. On the Lexus Enform® Account Management website, link your MovieTickets.com account to your Lexus Enform® App Suite account.
- The account information you entered at MovieTickets.com and the information you entered in the Lexus Enform® Account Management section don't match. Verify that the username (email address) and password you use at MovieTickets.com are the same as what you entered in the Lexus Enform® Account Management section.
- You recently changed your password at MovieTickets.com. Sign in to your Lexus Enform® App Suite account and update the account information for the linked MovieTickets.com account.
- You have not yet created an account at OpenTable.com. Create an account at OpenTable.com and then link that account to your Lexus Enform® App Suite account.
- You have not yet linked your OpenTable.com account to your Lexus Enform® App Suite account. On the Lexus Enform® Account Management section, link your OpenTable.com account to your Lexus Enform® App Suite account.
- The account information you entered at OpenTable.com and the information you entered on the Lexus Enform® App Suite doesn't match. Verify that the username (email address) and password you use at OpenTable.com are the same as what you entered in the Lexus Enform® App Suite section.
- You recently changed your password at OpenTable.com. Sign in to your Lexus Enform® App Suite account and update the account information for the linked OpenTable.com account.
- You may not have made your request in the correct order. Voice Searches follow these parameters: "Find a table at <time> for <party size> at <restaurant name>."
- You may have forgotten to say what time you want the reservation for. Try again and include a time.
- You must be within 20 miles of the restaurant when making a reservation. Check its location, and see if you are within 20 miles, try again.
- You may be pronouncing the restaurant name incorrectly. Speak clearly and with volume so the system can recognize your request. Also, make sure the restaurant is in the Open Table system by searching for it on your Lexus Enform® OpenTable app on the handset, using the standalone OpenTable app or on OpenTable.com
- There may be noise in the vehicle obscuring your voice, so make sure the windows are rolled up and there is no background noise when you do your Voice Search.
Why am I noticing poor quality audio when using Pandora?
You may have a weak signal, and Pandora reception depends on a robust cellular signal. When you drive into an area with a stronger signal, your Pandora audio quality should improve automatically.
- You have not yet created an account at Pandora.com. Create an account at Pandora.com and then link that account to your Lexus Enform® App Suite account.
- You have not yet linked your Pandora.com account to your Lexus Enform® App Suite account. On the Lexus Enform® Account Management section of the site link your Pandora.com account to your Lexus Enform® App Suite account.
- The account information you entered at Pandora.com and the information you entered at the Lexus Enform® App Suite section don't match. Verify that the username (email address) and password you use at Pandora.com are the same as what you entered at the Lexus Enform® App Suite section.
- You recently changed your password at Pandora.com. Sign in to Lexus Enform® Account Management and update the account information for the linked Pandora.com account.
- You may be requesting an artist or song not supported by Pandora. Check the Pandora standalone app or Pandora.com to make sure the system has this artist or song in its database.
- You may be pronouncing the artist or song name incorrectly. Speak clearly and with volume so the system can recognize your request.
- There may be noise in the vehicle obscuring your voice, so make sure the windows are rolled up and there is no background noise when you do your Voice Search.
Compatible Mobile Devices
Which phones are compatible with Lexus Enform® App Suite?
Enform is compatible with a wide range of smart phones. Most smart phones with a data plan are compatible, including models of iPhone®, Android and BlackBerry. For more information, go to lexus.com/mobilelink
How many different smart phones can a vehicle support?
You can link up to five different smartphones to a Lexus Enform® account. The primary account holder must send invitation emails to the other four users for them to register. Invitation emails can only be sent while logged into the Lexus Enform® Account Management site.
Does Lexus Enform® use my phone's data plan for operation?
Yes, Lexus Enform® relies on your smartphone's data plan, and carrier charges may apply. Each application within Lexus Enform® App Suite will have different data usage depending on how often you use each application.
Can I connect more than one smartphone at a time to Lexus Enform® App Suite?
Up to five smartphones can be paired to Lexus Enform® using Bluetooth technology, but only one paired smartphone may be used at a time.
Why can't I download and/or install the Lexus Enform® app on my phone?
If your iPhone was "jail broke" or your Android phone was "rooted," your mobile device will not support the Lexus Enform® app. To make sure you are using a supported smartphone, visit www.lexus.com/mobilelink. Lexus Enform® App Suite also requires a supported smartphone with a data plan, so verify that your device has one.
- You haven't yet registered on LexusDrivers.com and/or set up your Lexus Enform® account. Be sure to first join Lexus Drivers and then click on the Lexus Enform® Account Management icon to complete the Lexus Enform® registration process. Then, sign in to the Lexus Enform® app using the email and password you created when you registered your Lexus Enform® App Suite account.
- You entered incorrect account information. Verify that the account information you entered at the Lexus Enform® Account Management website is the same as the information you entered on the Lexus Enform® app.
- Your smartphone does not have a data plan. Lexus Enform® requires a supported smartphone with a data plan.
- Your phone is not set to use in English. Please update your language settings.
Why did the Lexus Enform® app stop working on my iPhone?
The Lexus Enform® app for iPhone runs correctly only when it is the foreground app. In other words, do not switch to another app while you are using the Lexus Enform® app.
Why did the Lexus Enform® App Suite services on my phone stop working?
Make sure you have updated to the newest version of the Lexus Enform® app and that you are signed-in to your account when operating the app. If your phone is connected to WiFi, disconnect from the network and try again using your cellular data service.
How secure is the system? Is it vulnerable to hacking?
The security of the system is extremely important to us. The mobile app is secure, as it requires a connection back to Lexus servers. Lexus Enform® will not take or accept any apps that are not approved by Lexus. The system also uses IP security.
What is the risk of catching a virus during downloading of the mobile application?
In general, mobile phones are not targeted for viruses and malware to the degree personal computers are. Nevertheless, Lexus recommends downloading the Lexus Enform® app only from trusted sources to reduce any risk to the phone. Because Lexus Enform® is not an open system, there is - for all practical purposes - no risk of a viral infection of the vehicle's electronics.
Are there any privacy concerns? Can a parking valet or service technician access private information?
Enform works with a driver's smartphone, so access is provided only if the smartphone is connected, minimizing the risk of unauthorized access to private information.
How much user behavior is recorded by the system and is this a privacy issue?
Any user activity that is tracked is used only to help create a more rich and robust product for the future. Data is not collected with any personal information, only as aggregated general customer behavior.
Lexus Enform® Mobile is available for the following phones* and carriers:
|BlackBerry||Tour 9630 w/Camera||RIM||5.0||Verizon|
|BlackBerry||Tour 9630 w/out Camera||RIM||5.0||Verizon|
|BlackBerry||Tour 9630 w/out Camera||RIM||5.0||Sprint|
*If your device "Store" does not locate Lexus Enform®, the the application is NOT compatible with the device.
Lexus Enform® is available on most 2010 Lexus with Navigation and on all 2011 Lexus with Navigation. Older models and vehicles that do not have Lexus Enform® cannot access the full functionality of the mobile application.
Download is easy. From your Smartphone, visit www.lexus.com/app and you will be redirected to the Lexus Enform® Mobile download within your phone's app store or go to your phone's app store and search for "Lexus Enform Mobile".
Please join LexusDrivers.com. You can then use the same username and password within Lexus Enform® Mobile to send addresses and other points of interest to your vehicle.
Please check your phone settings and ensure GPS is enabled.
The app will return address information if the POI has a defined address and the entity can be identified with a high degree of confidence. The search engine is continuously being updated and improved.
No, you do not need a Facebook account to user Lexus Enform® Mobile. However, you do need an account to post to the Facebook wall.
The tutorial videos were created for ES and RX. The functionality was checked across models so although the visuals may be for a different model, the explanations are consistent with the models listed.
After saving the destination to the desired folder, go to the Home screen, select My Folders and then select Send to Vehicle. Your destinations are now available for download within your vehicle.
No, passwords or personal information can only be changed from within your LexusDrivers.com account.
Device users need to ensure that satellite or location based services are turned on.
Compatible Bluetooth* mobile phones can be linked to compatible Lexus vehicles by using pairing features specific to each device. To determine whether your phone is compatible with your Lexus vehicle, and for detailed instructions on how to pair your specific phone and transfer contacts, please use the Bluetooth Compatibility Tool.
Yes, the Bluetooth* functionality is possible without the available Navigation System on all Lexus vehicles after 2010. To determine whether your device is compatible with your Lexus vehicle, and for detailed pairing instructions, please use the Bluetooth Compatibility Tool.
Lexus has tested certain mobile phones and verified those compatible with Bluetooth*. To determine if your mobile phone is compatible with your Lexus vehicle, please use the Bluetooth Compatibility Tool or contact your phone carrier.
This is a wireless technology that enables connectivity between multiple devices (mobile phone and vehicle, for example) by utilizing a 2.4 GHz radio spectrum that has a range of 10 meters. Bluetooth* will allow customers to use their mobile phone hands-free in the vehicle through the vehicle's onboard system. However, because not all Bluetooth devices offer complete functionality within a Bluetooth technology-enabled Lexus vehicle, Lexus has tested certain devices and verified those which are compatible. To determine whether your device is compatible with your Lexus vehicle, and for detailed pairing instructions, please use the Bluetooth Compatibility Tool or contact your phone carrier.
Contact Lexus Customer Assistance Center at 1-800-255-3987 or use the Bluetooth Compatibility Tool.